How do i get a new child support card

NYS DCSS: New York Debit Mastercard

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You can receive your payment information by phone at 1-888-208-4485 (TTY: 1-866-875-9975), Monday–Friday, 8:00 AM–7:00 PM.

If custodial parents do not enroll in Direct Deposit, they will receive their support payments through the New York Child Support Debit Card. The debit card can be used anywhere Mastercard® debit cards are accepted.

Bank of America Mastercard®

Visit Bank of America's site for information about your new debit card. You will be able to

Use your debit card everywhere Mastercard® debit cards are accepted
Access your child support payments 24 hours a day, 7 days a week
Access your funds at any Bank of America or Allpoint ATM

Questions about the Bank of America Mastercard® debit card

Why should I receive my child support payments by debit card?
What if my card is expiring and I haven't received a new one?
What free services are included with the card?
How can I avoid paying fees to use the card?
What are the fees for using the card?
What if I have questions or problems with my debit card?
What if I can't activate my debit card?
Can I get a statement of charges on my debit card?
How do I report a lost or stolen debit card?
Do I have to accept or use the debit card to receive my payments?
What if I haven't received my card?

Why should I receive my child support payments by debit card?

Receiving your child support payments through the Bank of America Mastercard® debit card offers you important benefits:

No check-cashing fees
Increased security
Faster access to your payments
Flexibility—use the card in stores, online or by phone
Pay bills in person or online
Account information and customer service 24 hours a day, 7 days a week

With the new Bank of America debit card, you also can transfer funds from the card to your bank account. Sign in at Bank of America's New York Child Support Debit Card site, go to the Account Summary page, and select the "Transfer Funds" option.

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What should I do if my card is expiring and I haven't received a replacement card?

One month before the expiration date (month/year) on the front of your debit card, Bank of America will mail a new card to the address we have on record for you. If your address has changed within the 30 days before the mailing, you may not receive your replacement card. You should call the New York Child Support Debit Card Customer Service Center to request a replacement card: 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).

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What free services are included with the card?

There is no fee for any of these services:

Purchase at merchants (signed, using PIN, online, phone, or mail purchases)
ATM balance inquiries (all ATMs)
Declined transactions (ATMs only)
Teller cash access at financial institutions that accept Mastercard® debit cards
(limited to available balance only)
Online, automated, live or international customer service inquiry
Mobile app: Free download from Apple iTunes® and Google Play™
- View your balance and transaction history, suspend or reactivate your card, manage alerts, locate an ATM
Account Alert Service
Online funds transfer
- Sign in at Bank of America's New York Child Support Debit Card site, go to the Account Summary page, and select the "Transfer Funds" option
Mailed account statement
International transaction fee
Account closure check issuance

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How can I avoid paying fees to use the card?

Use your debit card where Mastercard® debit cards are accepted—in stores, online or by phone.

There is no fee for a purchase with the card. (Keep in mind the free services included with the card.)

Avoid using the card to withdraw cash at an ATM. If you withdraw cash more than 2 times per calendar month at an in-network ATM (the Bank of America or Allpoint name and logo should be displayed on the machine) or at any out-of-network ATM, you will be charged a fee of 50 cents ($0.50) per transaction. Out-of-network ATMs may impose an additional "convenience fee" or "surcharge fee" for certain ATM transactions (a sign should be posted at the ATM to indicate additional fees).

To get cash back with a purchase at grocery stores, convenience stores or anywhere the Mastercard brand logo is displayed, choose "debit" when making your purchase and enter your PIN. Select the amount of cash back you would like and this amount will be added to your purchase.

There is no fee for a cash withdrawal at any financial institution that displays the Mastercard brand logo.

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What are the fees for using the card?

There are fees for using the card at any out-of-network ATM, for more than 2 in-network ATM withdrawals per calendar month, for international cash withdrawal, and for replacing the card, as shown in the following table.

ATM Transaction Fees
Bank of America or Allpoint ATM withdrawal (in the U.S)	Two free per month $0. 50 thereafter
Out-of-network ATM withdrawal (in the U.S.)	$0.50 per transaction
ATM Withdrawal International (all ATMs outside the U.S.)	$0.50 per transaction
Other Service Fees
Card Replacement (in the U.S.)	No Fee for the first replacement each year $5.00 thereafter
Card Replacement Express Delivery (additional charge)	$12.50 per request

Certain transactions may cause a hold to be placed on your card. Check your Bank of America cardholder letter for details.

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What if I have questions or problems with my debit card?

If you have questions or problems with your New York Child Support Bank of America Debit Card, contact the New York Child Support Debit Card Customer Service Center at 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).

back to FAQ

What if I can't activate my debit card?

If you are unable to activate your debit card, contact the New York Child Support Debit Card Customer Service Center at 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).

back to FAQ

Can I get a statement of charges on my debit card?

Yes, you can get a statement from Bank of America or by contacting the New York Child Support Debit Card Customer Service Center at 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).

back to FAQ

How do I report a lost or stolen debit card?

Contact the New York Child Support Debit Card Customer Service Center at 1-844-323-7637 (TTY line for the hearing impaired 1-866-656-5913 or collect 1-423-262-1650 outside of the United States).

back to FAQ

Do I have to accept or use the debit card to receive my payments?

We believe the New York Child Support Bank of America Debit Mastercard® offers you important benefits, but if you prefer, you may complete, sign and return a Direct Deposit enrollment form (PDF) to enroll in Direct Deposit at any time.

If maintaining an account for Direct Deposit or using the New York Bank of America debit card presents a hardship to you, you can write a letter to request that your payments be sent by paper check. Send your letter to the following address:
NYS Child Support Processing Center
PO Box 15367
Albany, NY 12212-5367

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What if I haven't received my card?

Call the Child Support Helpline at 1-888-208-4485 (TTY: 1-866-875-9975).

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Bank of America Cardholder information

Cardholder letter
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Brochure
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Deposit Agreement
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Texas Payment Card | Office of the Attorney General

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Child support payments can be deposited onto a reloadable, prepaid card without the need for a bank account. Here’s how it works.

Your first child support payment will be mailed to you in the form of a “warrant,” or a check.

Shortly after this, you will receive a welcome letter from the Child Support Division. It will contain all the information you need to know about your new case. Among other things, it will provide details about other options for how you can receive your child support payments — including the Texas Payment Card and direct deposit.

What is the Texas Payment Card?

The Texas Payment Card, or smiONE Visa Prepaid Card, is an easy way to receive your child support payments without the need for a bank account. It is a prepaid card with the convenience of a VISA and it can be used anywhere that VISA debit cards are accepted.

Once enrolled in the Texas Payment Card, your child support payments received by the Child Support Division will be loaded in 1-2 days onto your smiONE card.

Why sign up for the Texas Payment Card?

Here are some benefits to selecting the Texas Payment Card for receiving your child support payments.

It doesn’t require a bank account to register.
It’s convenient. Payments are loaded onto your card, saving you a trip to the bank.
It’s fast and secure. You won’t need to wait for a check in the mail or worry about the check getting lost or stolen.
It helps you keep track. You can manage your balance and transaction history online or through the mobile app 24/7.

Learn more about the benefits of using the Texas Payment card at www.smionecard.com.

Texas Payment Card Fees

There are fees associated with using the Texas Payment Card. You will receive a Cardholder Agreement when you first receive your card. It lists all fees associated with the smiONE Visa Prepaid Card. The Cardholder Agreement can also be accessed from the smiONE website. All fees are subject to change.

How to Enroll

If you are interested in signing up for the Texas Payment Card for your child support payments, you can enroll in the following ways.

Questions About the Texas Payment Card

If you already have a Texas Payment Card and have questions about your balance or transaction history, or need to report a lost or stolen card, you can contact a smiONE representative at (866) 532-9636.

If you do not yet have a Texas Payment Card, but have questions about how it works, you can contact the Texas State Disbursement Unit at (800) 252-8014.

How to change the details for transferring alimony if the payer lives in another city?

Good day! Recently got scammed! I had to block the card on which the alimony was transferred. I ordered a new one. What are my next steps to get child support? The payer lives and works very far from us.

July 23, 2017, 15:53 , Evgenia, Chelyabinsk

Dmitry Podlesnykh

Lawyer, Voronezh

Good afternoon! Was the alimony transferred by the card number by the payer personally (for example, via the Internet bank) or by the organization by the card account number in the order of forced deduction from the payer at the place of work, for example? nine0003

The card, in addition to the number stamped on it, also has a standard current account number. If alimony comes to this account, there is nothing to worry about, the money will be in the account, this account is active and available even when the card is blocked. You can get them on your passport at any branch of the bank that issued the card.

July 23, 2017, 16:02

Oleg Vasev

Lawyer, Izhevsk

Evgenia, good afternoon. If your current account has changed, write a letter to the alimony payer indicating the new details for transferring funds. Send the letter by registered mail with a notification and a description of the attachment, so that later there are no questions about what exactly was sent. For even greater security, you can ask bank employees to certify the details so that there is no misunderstanding that they were taken from nowhere. nine0003

July 23, 2017, 16:04

Anastasia Loginova

Lawyer, Nefteyugansk

Hello, Evgenia.

As a general rule, alimony was transferred to your personal account. When replacing the card, the personal account should remain the same.

Check this information with the bank.

If the account was closed and a new one opened, then it will be necessary to report the new account number either to the bailiff or at the place of work of the alimony payer.

July 23, 2017, 04:21 PM

How can I transfer child support directly, including to his bank account? - Lawyer in Samara and Moscow - representation in court and legal services

The child has the right to receive maintenance from his parents and other family members (clause 1, article 60 of the RF IC). The amounts due to the child, in particular as alimony, are at the disposal of the parents (persons replacing them) and are spent by them on the maintenance, upbringing and education of the child. At the same time, the court, at the request of a parent who is obliged to pay alimony for minor children, has the right to make a decision on the transfer of no more than 50% of the amount of alimony payable to accounts opened in the name of minor children in banks (clause 2, article 60 of the RF IC; p. 15 Decisions of the Plenum of the Supreme Court of the Russian Federation dated 25.10.1996 No. 9).

The main reason for transferring maintenance directly to the child's account is usually the fear of the transferring parent that the receiving parent may use the maintenance amounts for other purposes.

Target spending of alimony should be understood as the direction of funds for the maintenance, upbringing, education of the child and the preservation of the material level, which allows for its full development (clause 1, section III of the Review of judicial practice, approved by the Presidium of the Supreme Court of the Russian Federation on May 13, 2015). nine0003

Alimony can be transferred not only on the basis of a court decision, but also on the basis of a notary agreement. In such an agreement, parents have the right to establish that part of the alimony (or the entire amount) is transferred directly to the child into his account.

Please note!

The transfer of funds to a child, including to an account, without a court decision or without a notarized agreement on the payment of alimony is not considered alimony and can be regarded as a gift of money to a child. nine0003

If you want to transfer child support directly to the child, we recommend that you follow the following algorithm.

Step 1. Discuss with the other parent the possibility of signing a notarized child support agreement or modifying it (if the agreement is already in place) to include a condition that a portion of the child support be transferred to the child's account.

If the parents have agreed among themselves, they should apply to a notary to certify the agreement on the payment of alimony (art. 99 - 101 RF IC). In a notarial agreement, parents can establish that part of the alimony is placed at the disposal of the second parent (for the maintenance of the child), and part is transferred directly to the child's account.

The agreement can be changed at any time by mutual agreement of the parties, including if the parents agreed to transfer part of the amount of alimony to the child's account later (clause 2, article 101 of the RF IC).

Step 2. In case of failure to reach an agreement to conclude or change a notarial agreement on the payment of alimony, apply to the court. nine0116

A request to change an agreement on the payment of alimony can be filed with the court only after receiving a refusal from the other parent on the proposal to change the agreement or not receiving a response within 30 days, unless a different period is established in the agreement itself (clause 1, article 101 of the UK Russian Federation; Article 452 of the Civil Code of the Russian Federation).

If alimony was collected on the basis of a court decision or order, then the alimony payer submits an application to change the order of execution of the decision to the court that made the decision to collect alimony (Article 203 of the Code of Civil Procedure of the Russian Federation; clause 15 of the Resolution of the Plenum of the Supreme Court of the Russian Federation N 9).

Keep in mind that a court decision on the transfer of part of the alimony to the accounts of minors is possible, in particular, in the event of improper performance by the parent receiving alimony of the obligation to spend it on the maintenance, upbringing and education of the child and preserving with this method of execution of the court decision the level of material support of the child, sufficient for its full development.
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