How to order new social security card for child

How To Replace a Child’s Social Security Card

When Christie Pesicka heard that her son’s school district was mired in a ransomware attack, she knew what to expect.[*] A decade earlier, hackers had published her personal data online, putting her at risk of identity theft.

Cyberattacks like the one that ravaged her son’s school district can have lifelong consequences. Personal data about Christie’s son – including his Social Security number (SSN) – could easily have fallen into the wrong hands.

According to a report by Javelin Strategy & Research, 1.4 million children and teenagers had their identities stolen in 2021.[*] This kind of fraud can go unnoticed for years because children don’t typically need to check their credit histories until they go off to college or graduate school, or apply for their first job. By then, the damage may already be done.

That’s why parents need to be vigilant when children report losing SSN information or their physical Social Security cards.

Can You Replace Your Child’s Social Security Card Online?

No. The Social Security Administration (SSA) lets adults replace lost Social Security cards online, but not children. For minors, the process is a bit more complex. Parents and legal guardians can fill out an application on the child’s behalf and receive a new card in the mail.

However, your child’s new card will not come with a new number. Social Security numbers are assigned at birth and do not change, except under select circumstances.

The SSA will only agree to change your child’s Social Security number if you can demonstrate that the child is a victim of identity theft.

Even then, the SSA will ask you to try resolving any issues associated with the original number first. You will have to prove that despite these attempts, your child’s original number still puts them at a disadvantage.

Getting a new Social Security number is much more laborious than getting a new card. To start, you’ll have to make an in-person appointment with your local Social Security card center.

📌 Did you know? You can restrict access to your SSN by blocking electronic access or using E-Verify’s self-lock feature.

Three Steps To Replace Your Child’s Social Security Card

Find out whether you really need to get a replacement Social Security card in the first place. In most cases, simply knowing the number is good enough.

There are few instances in which your child will have to use their Social Security card as an identifying document. Most adults only need to show their physical card when they get a new job.

Keep in mind that having a new Social Security card won’t protect your child from identity theft. Since the number won’t change, the old card will still be valid.

If your child does need a new Social Security card, you can get one by following these steps:

1. Start gathering documents

You will have to prove your child’s identity to the SSA. This means you must provide evidence that attests to the child’s legal name, age, and U. S. citizenship. Parents of children born in the United States must provide two required documents:

Your child’s birth certificate. This proves your child’s citizenship and age. But, it’s not a valid proof of identity on its own.
Valid proof of identity. This could be a passport or a state or school-issued ID card. Medical, religious, or daycare records, and adoption decrees may also be accepted if they display the child’s date of birth and parents’ names.

If your child is a U.S. citizen born outside of the United States, you will need different documents. This includes any documents provided to you by the American consulate when you reported the birth, like the Consular Report of Birth Abroad (FS-240, CRBA).

If the child is not a U.S. citizen, you will have to produce appropriate immigration documents.

You will also have to prove your identity as a parent or legal guardian. The SSA will ask you to provide one of the following:

Your U. S. driver’s license
A state-issued non-driver’s identification card
Your passport
An employee ID card or health insurance card
A Certificate of Naturalization
A Certificate of Citizenship

If you are not a U.S. citizen, you will have to verify your identity and immigration status to the SSA. This requires different documents, such as:

I-551 permanent resident card
I-94 arrival/departure record with a valid foreign passport
I-766 work permit from the Department of Homeland Security (DHS)

✅ Take action: If you think your child’s personal information could be in the wrong hands, try Aura’s identity theft protection free for 14 days to secure your identity.

2. Fill out the application form (Form SS-5)

The SSA accepts requests to replace Social Security cards with the SS-5 Form. Use this form to apply for an original card, replace a lost or stolen card, or change inaccurate information on your (or your child’s) Social Security record.

Applying for a new Social Security card is free. Every U.S. citizen can order up to three replacement Social Security cards per year, with a lifetime maximum of ten.

As a parent or legal guardian, you are entitled to complete this form on behalf of your child. The SSA also allows minors to sign for themselves if they can.

3. Submit the completed application

Your application includes the SS-5 Form and all the required supporting documents. In general, the SSA wants to see the original documents, not photocopies. If you're uncomfortable sending these in the mail, submit your application in person at your local Social Security office.

Social Security card applications typically take 7–10 days to process. If the administration needs additional documentation from you or your child, processing times may stretch on.

Sometimes the process can take longer simply because administration staff have a backlog of cases to work through.

The SSA responds to every request and submission that it receives. If four weeks pass and you don’t receive a response, it’s possible your application was lost or misplaced. You’ll have to contact your local SSA office to find out what happened.

Use the SSA Office Locator to find the location closest to your zip code. If you live outside the United States, some American embassies are equipped to handle Social Security issues for U.S. citizens traveling abroad.

📌 Also note: The SSA may not accept notarized copies of documents. But you may be able to use certified copies from the issuing agency.

Was Your Child’s Social Security Card Stolen?

Most banks, institutions, and government agencies do not actually require people to show their SSA card. Anyone who knows your child’s Social Security number could potentially abuse it — whether they have the card or not. Thus, replacing your child’s Social Security card will not make your child any less susceptible to identity theft.

You may not immediately know if your child’s Social Security card was lost, misplaced, or stolen. If you believe that someone has unlawful access to your child’s Social Security number, look out for these signs of child identity theft:

Receiving bills and credit card offers in your child’s name.
Receiving phone calls from collection agencies asking for your child.
Finding out your child is on record with a major credit reporting agency.
Receiving notifications from the IRS in your child’s name.
Receiving phone calls or emails with messages not appropriate to your child’s age.

What to do if your child is a victim of identity theft

If you suspect someone has used your child’s Social Security number to engage in fraud, you must act quickly. The longer that fraudulent activity goes on, the harder it is to resolve.

The first thing to do is file a report with the Federal Trade Commission (FTC). The easiest way to do this is through the FTC’s official website: IdentityTheft.gov. You may also wish to file a report with your local police department.
Next, contact the Social Security Administration’s fraud hotline at 1-800-269-0271 or via www.ssa.gov/fraud. This allows you to notify the SSA about alleged suspects and details of the fraud. The SSA will launch an internal investigation.
If you have not already checked your child’s credit report, you should. Create an account for your child with one of the three major credit reporting agencies – Equifax, TransUnion, or Experian. They can set up a credit freeze that temporarily prevents new credit accounts from being opened in your child’s name.
Be sure to contact the companies that used your child’s Social Security number. Each company will respond differently; many have identity theft policies in place.
You may wish to sign up your child for additional credit monitoring services. Aura, for example, generates alerts each time there are changes to your child’s credit. If someone opens accounts in your child’s name, you will be notified.

You may need to keep credit monitoring active for a few years after you discover identity theft. This will help keep your child’s accounts safe after removing the credit freeze.

These steps are optional, but it’s highly recommended that you follow them before requesting a replacement Social Security card.

How to get a new Social Security number for your child

The SSA won’t consider assigning a new number until you and your child go through all the steps described above. Yet, it’s possible for identity thieves to continue opening accounts in your child’s name even after you’ve taken the right precautions.

If this happens, you may be able to convince the SSA to assign your child a completely new number. You will have to show that unauthorized activities continue to occur even after your attempts to secure your child’s identity.

You may also obtain a new Social Security number for your child if there is an imminent threat of personal harm. If identity thieves have threatened you or your child, the authorities will help you establish a new identity without putting your family in danger.

Protect Your Child’s Personal Information

Parents often need to share information about their children both online and offline. Websites and apps that target users under 13 years of age are regulated by the FTC’s Children’s Online Privacy Protection Act (COPPA) rule. They must notify parents about how they use a child's personal data.

You may also be asked to provide your child’s Social Security number when visiting the doctor or enrolling in school.

Always pay attention to others who may have direct access to your child’s personal information. The American Association of Retired Persons (AARP) reports that 73% of child identity fraud victims know the perpetrator — such as a family member or close acquaintance. [*]

Only use your child’s Social Security number when necessary

According to the SSA, there are only a few cases in which sharing a child’s Social Security number is necessary:

When claiming your child as a dependent on your tax return.
When opening a bank account or buying savings bonds for your child.
When filling out hospital record data or subscribing to health insurance.
When applying for government services on your child’s behalf.

Offer alternate identification when possible

Most schools, hospitals, and other institutions let parents provide alternate identification for children. Applying for a U.S. passport for your child gives you the ability to prove your child’s identity without relying on their SSN.

Most organizations consider a passport sufficient to verify a child’s U.S. citizenship status. Passports don’t contain Social Security information, and they are much harder to counterfeit than Social Security cards.

Keep the original card safely stowed away

You almost never need to show a physical Social Security card to authorities. Children do not need to carry this card in their wallets like an ID — which just increases the risk of accidentally losing it.

The original card should be stored in a safe place along with other valuable identifying documents. Consider keeping the card wherever you keep your child’s U.S. birth certificate.

💡 Related: How Dangerous Is a Stolen (or Missing) Birth Certificate? →

Never share Social Security numbers by phone or email

No bank, hospital, or government agency will ask for Social Security information by phone or email. Be wary of anyone who claims to represent an institution through unsecured channels like these. If they are legitimate employees representing these institutions, they will have no trouble proving it.

Only share Social Security information on official forms and secure digital platforms. Most web browsers display a small lock icon next to the URL of secure websites.

This indicates that the website’s security certificate is valid. That doesn’t guarantee complete security, but it’s much better than sending sensitive data through unsecured email.

Be cautious when opening accounts in your child’s name

You will eventually want to open financial accounts in your child’s name. Some parents do this early on so that their children accumulate good credit by the time they reach adulthood.

To open any kind of account in your child’s name, you must share personal data. Most web apps and online communities require little more than an email address.

However, some can be intrusive, especially in the gaming and social media industries. Pay close attention to your children’s digital activities and the information that they share.

Pay even closer attention to institutional accounts opened in your child’s name. Banks let account holders set spending limits, and will send alerts about suspicious activity. Consider activating these security features on your child’s account.

Monitor your child’s social media usage

Identity thieves can find a wealth of valuable data on social media. Even seemingly harmless information can be harvested over time for identity theft. Your child’s network of friends, participation in afterschool activities, and location data can all play a part in these schemes.

Consider setting up supervised social media accounts for your children. Google, for example, requires users under the age of 13 to connect their accounts to adult supervisor accounts. This allows you to place restrictions on your child’s online activity.

Be aware that social media exposure goes beyond what your child posts or says online. It also includes things that other people — like friends, family members, or acquaintances — share on public networks.

Related: How To Block Websites on iPhones and iPads [4 Ways] →

✅ Take action: Aura’s $1,000,000 identity theft insurance covers lost wages, phone bills, and other expenses due to identity theft. Try Aura free for 14 days and see if it’s right for you.

Use an SSN monitoring service

SSN monitoring providers like Aura scan credit reports and other data streams to identify when someone’s Social Security number is being used. This way, Aura can arm you with early warning signs of attempted identity theft and fraud.

For example, Aura may alert you that your child’s Social Security number is associated with another person’s name or mailing address. You can also receive notifications if your child’s SSN was used in a credit transaction or to send money via a wire transfer.

Aura can provide you with clear evidence that someone is fraudulently using your child’s Social Security number. Advance warning can give you the time you need to secure your child’s financial information even in the face of relentless criminal activity.

Keep your child’s SSN safe from scammers. Try Aura free for 14 days.

How Do I Replace A Child's Social Security Card?

David Levine | June 30, 2021

The nine-digit Social Security number is the primary identifier for the U. S. government. Along with a birth certificate, a Social Security card is one of the first documents a child’s parents or guardians get to store in a filing cabinet.

Most everyone in the U.S. needs the number to get a job and begin acquiring the credits needed to claim Social Security and other government benefits and services. The number allows the Social Security Administration (SSA) to record the child’s earnings once he or she begins working, and to credit the child for retirement benefits once he or she becomes eligible.

SSA recommends that the card be kept in a safe place with other important documents. The card itself is important – but it’s not critical. In fact, for most business transactions, the individual only needs to know their Social Security number. SSA says that a lost card does not always need to be replaced.

If you do need to replace your child’s Social Security card, it’s pretty easy.

Gather Documents

You must provide SSA with the appropriate documents about the child. These must prove:

The Child's Identity: A document that shows your child’s name, identifying information (date of birth, age or parent’s names), and preferably a photograph, such as:

State-issued nondriver’s identification card
U.S. passport
Adoption decree
Doctor, clinic or hospital record
Religious record
School or daycare center record
School identification card

SSA notes that you can use a birth certificate to prove age or citizenship, but you cannot use it as proof of identity. SSA needs evidence that shows the child continues to exist beyond the date of birth.

The Child’s Age: You must submit a U.S. birth certificate if one exists. If a birth certificate does not exist, SSA may be able to accept the child’s:

Religious record made before the age of 5 showing the date of birth
U.S. hospital record of birth
U.S. passport

The Child’s U. S. Citizenship: SSA will accept one of the following documents for your child:

U.S. birth certificate
U.S. consular report of birth abroad
U.S. passport
Certificate of Naturalization
Certificate of Citizenship

You must also provide a document showing your name, identifying information and photograph, such as one of the following:

U.S. driver’s license
State-issued nondriver’s identification card
U.S. passport

All of these documents must be either the original document or a certified copy from the issuing agency. SSA will not accept photocopies or notarized copies of documents.

All documents must be current – that is, not expired. SSA may use one document for two purposes. For example, it may use your U.S. passport as proof of both citizenship and identity.

Any documents mailed to SSA will be returned to you along with a receipt.

Complete Forms

After gathering the appropriate documents, you must complete an Application for a Social Security card.

Once completed, take or mail the application and the required documents to your local Social Security office or your local Social Security Card Center. SSA will accept your application and documents and provide you with a receipt.

There is no charge for applying for a new Social Security card.

Receive a New Social Security Card

SSA will mail the new card to you as soon as it has reviewed and verified all of the required documents. SSA says you should receive the card within 10 business days from the date on the receipt. The replacement card will have the same Social Security number as the previous card.

SSA reminds you that, if you know the child's Social Security number but have lost the card, you may not need to replace the card. Call your local SSA office if you are unsure and want more information.

You can call the SSA toll-free number at 1-800-772-1213 or visit your local Social Security office. If you are deaf or hard of hearing, call the toll-free TTY number, 1-800-325-0778. Hours are between 8 a.m. and 5:30 p.m. Monday through Friday.

One-time compensation payment upon the birth of a child

The pre-trial (out-of-court) appeal procedure does not exclude the possibility of appealing decisions and actions (inaction) taken (carried out) in the course of providing public services in court. The pre-trial (out-of-court) appeal procedure is not mandatory for the applicant.

The applicant may file a complaint, including in the following cases:

violation of the deadline for registering a request for the provision of a public service;
violation of the term for the provision of public services;
requiring the applicant to provide documents or information or perform actions, the submission or implementation of which is not provided for by the regulatory legal acts of the Russian Federation, regulatory legal acts of the constituent entities of the Russian Federation for the provision of public services;
refusal to accept documents from the applicant, the submission of which is provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg for the provision of public services;
refusal to provide a public service, if the grounds for refusal are not provided for by federal laws and other regulatory legal acts of the Russian Federation adopted in accordance with them, laws and other regulatory legal acts of St. Petersburg;
a requirement from the applicant when providing a public service for a fee not provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg;
refusal of the Administration, an official of the Administration, a civil servant of the Administration to correct typographical errors and errors in documents issued as a result of the provision of a public service, or violation of the deadline for such corrections;
violation of the term or procedure for issuing documents based on the results of the provision of public services;
suspension of the provision of a public service, if the grounds for suspension are not provided for by federal laws and other regulatory legal acts of the Russian Federation adopted in accordance with them, laws and other regulatory legal acts of St. Petersburg;
requirement from the applicant when providing the public service of documents or information, the absence and (or) unreliability of which was not indicated upon the initial refusal to accept the documents necessary for the provision of the public service, or in the provision of the public service, with the exception of cases provided for in clause 4 of part 1 of the article 7 of the Federal Law N 210-FZ.

If the complaint is filed through a representative, a document confirming the authority to act on behalf of the complainant is also submitted. A power of attorney issued in accordance with the legislation of the Russian Federation may be presented as a document confirming the authority to act on behalf of the applicant.

Subject of the complaint

The complaint must contain:

name of the Administration, position and surname, name, patronymic (the last name, if any) of an official or civil servant of the Administration whose decisions and actions (inaction) are being appealed;
surname, first name, patronymic (the last one - if available), information about the place of residence of the applicant, as well as the contact phone number (numbers), e-mail address (s) (if any) and postal address to which the answer should be sent to the applicant;
information about the appealed decisions and actions (inaction) of the Administration, an official of the Administration or a civil servant of the Administration, including in the case of filing a complaint with the MFC or through the Portal - the type of violation specified in paragraph 5. 1.1 of the administrative regulation;
arguments on the basis of which the applicant does not agree with the decision and action (inaction) of the Administration, an official of the Administration or a civil servant of the Administration. The applicant may submit documents (if any) confirming the applicant's arguments, or copies thereof.

Executive bodies and officials authorized to consider a complaint, to whom a complaint can be filed in a pre-trial (out-of-court) procedure

A complaint is filed with the district administration that provides public services.

A complaint can also be submitted to a higher body to the vice-governor of St. Petersburg, who directly coordinates and controls the activities of district administrations.

A complaint against decisions and actions (inaction) of the head of the Administration is submitted to the Vice Governor of St. Petersburg, who directly coordinates and controls the activities of district administrations, or, in his absence, to the Government of St. Petersburg.

Ways to file and handle a complaint

Complaints can be filed:

in electronic form;
in writing on paper.

Complaint in writing on paper is carried out:

by mail;
through the MFC;
at the personal reception of the applicant at the Administration (at the place of provision of the public service, that is, at the place where the applicant submitted a request for a public service, the violation of the procedure for the provision of which is being appealed, or at the place where the applicant received the result of the specified public service).

At a personal appointment, the applicant submits in writing on paper a document proving his identity in accordance with the legislation of the Russian Federation.

Documents specified in clause 5.1.2 of the Administrative Regulations may be submitted electronically, but the identity document of the applicant is not required.

An electronic complaint is filed using the Internet through the Administration section on the official website of the Administration of St. Petersburg (the domain name of the site on the Internet is gov.spb.ru), "- gu.spb.ru).

Filling out a request for consideration of a complaint through the Portal is carried out by the applicant personally, subject to the authorization of the applicant on the Portal through the ESIA.

Procedure for consideration of a complaint

A complaint against decisions and actions (inaction) of the Administration, its officials and civil servants is considered by the Administration.

A complaint against an employee of an institution (organization) subordinate to the Administration or about the procedure for providing services by an institution (organization) subordinate to the Administration is considered by the Administration in charge of the institution (organization) concerned.

A complaint against decisions and actions (inaction) of the head of the Administration is considered by a higher authority.

MFC, in case of filing a complaint through the MFC, ensures the transfer of the complaint to the district administration in the manner and within the time limits established by the agreement on interaction between the MFC and the Administration, but no later than the next working day from the date of receipt of the complaint.

If the complaint is filed by the applicant with an authority whose competence does not include making a decision on the grievance, within three working days from the date of its registration, the said authority sends the complaint to the body authorized to consider it and informs the applicant in writing about the redirection of the complaint. In this case, the period for considering a complaint is calculated from the date of registration of the complaint with the body authorized to consider it.

If a federal law establishes a different procedure (procedure) for filing and considering complaints, the provisions of this section do not apply, and the complainant is notified that his complaint will be considered in the manner and within the time limits provided for by federal law.

The administration has the right to leave the complaint unanswered in the following cases:

presence in the complaint of obscene or offensive language, threats to life, health and property of an official, as well as members of his family;
inability to read 15 any part of the text of the complaint, surname, name, patronymic (if any) and (or) postal address of the applicant indicated in the complaint.

If the complaint is left unanswered, the Administration, within three working days from the date of registration of the complaint, informs the citizen who filed the complaint about this, if his name and postal address are legible.

Terms for consideration of a complaint

The term for consideration of a complaint is calculated from the day the complaint is registered with the Administration.

A complaint received by the district administration or a higher body must be registered no later than the next working day from the date of its receipt. The complaint is subject to consideration by an official, an employee empowered to consider complaints, within 15 working days from the date of its registration, unless shorter periods for considering a complaint are established by the Administration.

In case of appeal against the refusal of the Administration to accept documents from the applicant or to correct typographical errors and (or) errors, or in case of appeal against violation of the deadline for such corrections, the complaint is considered within 5 working days from the date of its registration.

Result of consideration of the complaint

Based on the results of consideration of the complaint, the Administration takes one of the following decisions:

to the applicant of funds, the collection of which is not provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg;
refuses to satisfy the complaint.

This decision is made in the form of an act of the Administration.

Based on the results of the audit, in the absence of arguments in the complaint confirming the existence of the type of violation of the procedure for the provision of services specified by the applicant, the official responsible for considering the complaint decides to refuse to consider the complaint on the merits due to the inconsistency of the information contained in the complaint with the specified type violations.

The administration refuses to satisfy the complaint in the following cases:

the presence of a court decision that has entered into force, an arbitration court on a complaint about the same subject and on the same grounds;
filing a complaint by a person whose powers have not been confirmed in the manner prescribed by the legislation of the Russian Federation;
the presence of a decision on the complaint, taken earlier in accordance with the requirements of the administrative regulations in relation to the same applicant and on the same subject of the complaint.

In the event that, during or as a result of the consideration of a complaint, signs of an administrative offense or crime are established, an official, an employee empowered to consider complaints in accordance with clause 5.3 of the administrative regulation, immediately send the available materials to the prosecutor's office.

The procedure for informing the applicant about the results of the consideration of the complaint

When the complaint is satisfied, the Administration takes comprehensive measures to eliminate the identified violations, including the issuance of the result of the public service to the applicant, no later than 5 working days from the date of the decision, unless otherwise provided by law Russian Federation.

No later than the day following the day the decision was made, the applicant in writing and, at the request of the applicant, in electronic form, is sent a reasoned response on the results of the consideration of the complaint.

The response based on the results of consideration of the complaint shall include:

name of the Administration, position, surname, name, patronymic (if any) of the official who made the decision on the complaint;
number, date, place of the decision, including information about the official, employee whose decision or action (inaction) is being appealed;
surname, name, patronymic (if any) or name of the applicant;
grounds for making a decision on the complaint;
decision made on the complaint;
if the complaint is found to be justified - the deadlines for eliminating the identified violations, including the deadline for providing the result of the public service;
if the complaint is found unfounded - reasoned explanations about the reasons for the decision, as well as information on the procedure for appealing the decision.

Also, in the response on the results of the consideration of the complaint, they apologize for the inconvenience caused and indicate information on further actions that the applicant needs to take in order to receive the public service.

The response based on the results of the consideration of the complaint is signed by an official of the Administration authorized to consider the complaint, endowed with the authority to consider complaints.

At the request of the applicant, a response based on the results of consideration of the complaint may be submitted no later than the day following the day the decision was made, in the form of an electronic document signed by an electronic signature of an official of the Administration authorized to consider the complaint, the form of which is established by the legislation of the Russian Federation.

Procedure for appealing against a decision on a complaint

A decision made based on the results of consideration of a complaint can be appealed to the Vice Governor of St. Petersburg, who directly coordinates and controls the activities of district administrations (Smolny proezd, 1, letter B, St. Petersburg , 191060. tel. (812) 576-66-51), to the Government of St. Petersburg, as well as to the court in the manner and within the time limits stipulated by the current legislation.

The applicant has the right to receive information and documents necessary to substantiate and consider the complaint.

Informing applicants about the procedure for filing and considering a complaint is carried out by posting information on the Portal.

Informing applicants about the procedure for appealing decisions and actions (inaction) is also carried out when the applicant contacts by phone, e-mail addresses, as well as in person at the addresses indicated on the official website of the Administration and on the Portal.

The provisions of this section, which establish the procedure for filing and considering complaints of applicants about violations of their rights in the provision of public services, do not apply to relations regulated by the Federal Law "On the Procedure for Considering Appeals from Citizens of the Russian Federation" (Law No. 59-FZ).

Applicants' complaints about the organization of the provision of public services in the Administration are submitted and considered in the manner prescribed by Law No. 59-FZ.

Monthly allowance for a disabled child

Information for the applicant on his right to file a complaint against decisions and actions (inaction) of the Administration, an official of the Administration or a civil servant of the Administration (complaint). The pre-trial (out-of-court) appeal procedure does not exclude the possibility of appealing against decisions and actions (inaction) taken (carried out) in the course of providing public services in court. The pre-trial (out-of-court) appeal procedure is not mandatory for the applicant.

In the event that, during or as a result of the consideration of a complaint, signs of an administrative offense or crime are established, an official, an employee empowered to consider complaints, immediately send the available materials to the prosecutor's office.

The applicant may file a complaint, including in the following cases:

violation of the deadline for registering a request for the provision of a public service;
violation of the term for the provision of public services;
requirement from the applicant of documents or information or the implementation of actions, the submission or implementation of which is not provided for by the regulatory legal acts of the Russian Federation, regulatory legal acts of the constituent entities of the Russian Federation, legal acts for the provision of public services;
refusal to accept documents from the applicant, the submission of which is provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg for the provision of public services;
refusal to provide a public service, if the grounds for refusal are not provided for by federal laws and other regulatory legal acts of the Russian Federation adopted in accordance with them, laws and other regulatory legal acts of St. Petersburg;
requirement from the applicant when providing a public service of a fee not provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg;
refusal of the Administration, an official of the Administration, a civil servant of the Administration to correct typographical errors and errors in documents issued as a result of the provision of a public service, or violation of the deadline for such corrections;
violation of the term or procedure for issuing documents based on the results of the provision of public services;
suspension of the provision of a public service, if the grounds for suspension are not provided for by federal laws and other regulatory legal acts of the Russian Federation adopted in accordance with them, laws and other regulatory legal acts of St. Petersburg;
requirement from the applicant when providing the public service of documents or information, the absence and (or) unreliability of which was not indicated upon the initial refusal to accept the documents necessary for the provision of the public service, or in the provision of the public service, with the exception of cases provided for in clause 4 of part 1 of the article 7 of Federal Law No. 210-FZ.

If the complaint is filed through a representative, a document confirming the authority to act on behalf of the complainant is also submitted. As a document confirming the authority to act on behalf of the applicant, the following can be submitted:

power of attorney issued in accordance with the legislation of the Russian Federation (for individuals).

Subject of the complaint

The complaint must contain:

name of the Administration, position and surname, first name, patronymic (the last one - if any) of an official of the Administration or a civil servant of the Administration whose decisions and actions (inaction) are being appealed;
last name, first name, patronymic (the last one - if available), information about the place of residence of the applicant - an individual, as well as the contact phone number (numbers), e-mail address (s) (if any) and postal address to which the application should be sent response to the applicant;
information about the appealed decisions and actions (inaction) of the Administration, an official of the Administration or a civil servant of the Administration, including in the case of filing a complaint with the MFC or through the portal - the type of violation specified in clause 5. 1.1 of the administrative regulation;
arguments on the basis of which the applicant does not agree with the decision and action (inaction) of the Administration, an official of the Administration or a civil servant of the Administration. The applicant may submit documents (if any) confirming the applicant's arguments, or copies thereof.

Executive bodies and officials authorized to consider a complaint, to whom a complaint can be sent in a pre-trial (out-of-court) procedure

A complaint is filed with the Administration providing public services.

A complaint against decisions and actions (inaction) of the head of the Administration is submitted to the Vice-Governor of St. Petersburg, who directly coordinates and controls the activities of the Administration that provides public services.

Ways to file and handle a complaint

Complaints can be filed:

in electronic form;
in writing on paper.

Complaint in writing on paper is carried out:

by mail;
through the MFC;
at the personal reception of the applicant at the Administration (at the place of provision of the public service, i.e. at the place where the applicant submitted a request for a public service, the violation of the procedure for the provision of which is being appealed, or at the place where the applicant received the result of the specified public service).

At a personal appointment, the applicant submits a paper-based document proving his identity in accordance with the legislation of the Russian Federation. The documents specified in paragraph 5.1.2 of the Administrative Regulations may be submitted in electronic form, while the identity document of the applicant is not required.

Electronic filing of a complaint is carried out using the Internet through: the Administration section on the official website of the Administration of St. Petersburg (the domain name of the site on the Internet is gov.spb.ru), the portal (the domain name of the site on the Internet" - gu.spb.ru). Filling out an application for consideration of a complaint through the portal is carried out by the applicant personally, subject to the authorization of the applicant on the portal through the ESIA.

Procedure for considering a complaint

A complaint against decisions and actions (inaction) of the Administration, its officials and civil servants is considered by the Administration.

A complaint against decisions and actions (inaction) of the head of the Administration is considered by a higher authority.

MFC, in case of filing a complaint through the MFC, ensures the transfer of the complaint to the Administration in the manner and within the time limits established by the agreement on interaction between the MFC and the Administration, but no later than the next working day from the date of receipt of the complaint.

If the complaint is filed by the applicant with a body whose competence does not include making a decision on the complaint, within three working days from the date of its registration, the said body sends the complaint to the body authorized to consider it and informs the complainant in writing about the redirection of the complaint. In this case, the period for considering a complaint is calculated from the date of registration of the complaint with the body authorized to consider it.

The administration has the right to leave the complaint unanswered in the following cases:

presence in the complaint of obscene or offensive language, threats to life, health and property of an official, as well as members of his family;
the inability to read any part of the text of the complaint, the last name, first name, patronymic (if any) and (or) the postal address of the applicant indicated in the complaint.

If the complaint is left unanswered, the Administration, within three working days from the date of registration of the complaint, informs the applicant who filed the complaint, if his name and postal address are legible.

Terms for consideration of a complaint

The term for consideration of a complaint is calculated from the day the complaint is registered with the Administration.

A complaint received by the Administration is subject to registration no later than the next working day from the date of its receipt. The complaint is subject to consideration by an official, an employee empowered to consider complaints, within fifteen working days from the date of its registration, unless shorter periods for considering a complaint are established by the Administration.

Result of consideration of the complaint

Based on the results of consideration of the complaint, the Administration takes one of the following decisions:

to the applicant of funds, the collection of which is not provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg;
refuses to satisfy the complaint.

This decision is made in the form of an act of the Administration.

The administration refuses to satisfy the complaint in the following cases:

the presence of a court decision that has entered into force, an arbitration court on a complaint about the same subject and on the same grounds;
filing a complaint by a person whose powers have not been confirmed in the manner prescribed by the legislation of the Russian Federation;
the presence of a decision on the complaint, taken earlier in accordance with the requirements of the administrative regulations in relation to the same applicant and on the same subject of the complaint.

The procedure for informing the applicant about the results of the consideration of the complaint

When the complaint is satisfied, the Administration takes comprehensive measures to eliminate the identified violations, including the issuance of the result of the public service to the applicant, no later than five working days from the date of the decision, unless otherwise provided by law Russian Federation.

Not later than the day following the day of the decision, the applicant in writing and at the request of the applicant in electronic form is sent a reasoned response on the results of the consideration of the complaint.

The response based on the results of consideration of the complaint shall include:

name of the Administration, position, surname, name, patronymic (if any) of its official who made the decision on the complaint;
number, date, place of the decision, including information about the official, employee whose decision or action (inaction) is being appealed;
surname, name, patronymic (if any) or name of the applicant;
grounds for making a decision on the complaint;
decision made on the complaint;
if the complaint is found to be justified - the deadlines for eliminating the identified violations, including the deadline for providing the result of the public service;
information on the procedure for appealing the decision taken on the complaint.

Procedure for appealing against a decision on a complaint

A decision made based on the results of consideration of a complaint can be appealed to the Vice-Governor of St. 191060; (812) 576-6262; [email protected]), to the Government of St. Petersburg, as well as to the court in the manner and within the time limits stipulated by the current legislation.