How to petition the court for child support
Starting a Child Support Case
Under New York State law, both parents must financially support their child until the child turns 21 years old.
If the parents weren't married to each other when the child was born, the legal father must be established before a child support case starts. This is called paternity. Paternity can be established in two ways: (1) both parents sign an Acknowledgment of Paternity, or (2) the court signs an Order of Filiation after a paternity case.
A child support case is started automatically after an Order of Filiation is signed.
Who Can File for Child Support
In general, whoever the child lives with most of the time and has custody of the child can get child support for the child.
When two parents don't live together and one parent has custody of the child, the custodial parent can get child support from the other parent, the non-custodial parent. The custodial parent is the parent who has physical custody of the child. This means that the child lives with this parent most of the time.
If the child lives with a non-parent who has custody or guardianship of the child, the non-parent can get child support from one or both of the child's parents.
If the child is not emancipated but does not live with either parent, the child can get child support.
If the child gets Public Assistance, the Department of Social Services (DSS) could file for child support against the non-custodial parent. If the child is in foster care, DSS could file for child support against both parents.
Filing a Child Support Case
Child support cases are usually started in Family Court in the county where the child lives. There is no filing fee in Family Court.
After a child support petition is filed, the other side must be "served" a summons, the petition, and the financial disclosure form. The person who filed the petition is the Petitioner and the other side is the Respondent. The summons tells the Petitioner and the Respondent when and where to come to Family Court for a hearing The Child Support Enforcement Unit can help you start the case.
Both the Petitioner and the Respondent have the right to hire their own lawyers. If a party can't afford to hire a lawyer, the court may assign one at no cost.
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Child Support Forms | NYCOURTS.
![](/800/600/http/wikihow.com/images/thumb/b/b1/Prove-Your-Ex-Lied-on-the-Financial-Affidavit-for-Child-Support-Step-15.jpg/aid7900220-v4-728px-Prove-Your-Ex-Lied-on-the-Financial-Affidavit-for-Child-Support-Step-15.jpg)
Form Number | Title | DOC | |
---|---|---|---|
4-1 | Petition (For an Order Upon Support Agreement) | ||
4-1a | Summons | ||
4-1b | Summons (Non-Resident) | ||
4-2 | Order Upon Support Agreement | ||
4-3 | Petition (Individual) | ||
4-3a | Petition (Commissioner) | ||
4-3b | Addendum to Support Petition– Request for Child Support (IV-D) Services | ||
4-3c | Petition for Support of Adult Dependent | ||
4-4 | Remand Commitment (Undertaking) | ||
4-5+5-1-d | Personal Information Form for Child Support and Paternity Proceedings | ||
4-5a | Undertaking for Support - Cash Deposit | ||
4-6 | Temporary Order of Support & Referral to Support Magistrate | ||
4-7 | Order of Support | ||
4-7a | Order After Filing of Objections | ||
4-7b | Objection to Support Order | ||
4-7c | Rebuttal to Objection to Support Order | ||
4-7d | Order on Petition for Support of Adult Dependent | ||
4-8 | Application for Income Execution for Support Enforcement (Clerk of Court) | ||
4-8b | Petition (To Correct Income Execution for Support Execution for Support Enforcement) | ||
4-8c | Petition (Order to Correct Income Execution for Support Enforcement) | ||
4-9 | LDSS-5037: Income Withholding Order (Non-IV-D cases) | - | |
4-9a | LDSS-5038: Income Withholding Order (Spousal support only) | - | |
4-9b | LDSS-5039: Income Withholding for Support: General Information and Instructions | - | |
4-10 | Qualified Medical Child Support Order | ||
4-11 | Petition for Modification of Order of Another Court / Family Court (Support) | ||
DIY Form (Do-It-Yourself) | |||
4-11a | Order Modifying Order Made By Another Court / Family Court (Support) | ||
4-11v | Verification for Custody/Visitation Modification Petition | ||
4-12 | Petition (Violation of Support Order) | ||
DIY Form (Do-It-Yourself) | |||
4-12a-1 | Summons (Violation of Support Order) | ||
4-12a-2 | Summons (Violation of Support Order) (Non-Resident) | ||
4-12b | Order of Disposition (Violation of Support Order) | ||
4-12c | Order (Support Magistrate Determination FCA Section 156) | ||
4-13 | Petition for Enforcement of Order Made By Another Court (Support) | ||
DIY Form (Do-It-Yourself) | |||
4-13a | Order Enforcing Order Made By Another Court (Support) | ||
4-13v | Verification for Custody/Visitation Modification Petition | ||
4-14 | Order (Entry Money Judgment) | ||
4-15 | Petition for Relief From Support Payments And Commitment | ||
4-15a | Order (Relief from Support Payments and Commitment) | ||
4-16 | Notice of Motion To Quash, Fix or Modify Conditions of A Child Support Subpoena | ||
4-17 | Financial Disclosure Affidavit | ||
4-17a | Financial Disclosure Affidavit (Short Form) | ||
4-18 | Petition for Support After Acknowledgment of Parentage (Individual) | ||
4-18a | Petition for Support After Acknowledgment of Parentage (Commissioner) | ||
4-19 | Objection to Proposed Adjusted Order | ||
4-19a | Order Determining Objection to Proposed Adjustment | ||
4-19b | Order Determining Objection to Adjusted Order (Cost of Living Adjustment) | ||
4-20 | Motion to Vacate Adjusted Order of Support | ||
4-20a | Affidavit in Support of Motion to Vacate Adjusted Order of Support | ||
4-21 | Enforcement of Arrears - Order to Licensing Entity | ||
4-21a | Order to Licensing Entity to Terminate Suspension | ||
4-22 | Objection to Support Collection Unit Denial of Challenge to Driver's License Suspension | ||
4-22a | Enforcement of Arrearages - Determination of Objections | ||
4-23 | Qualified Domestic Relations Order | ||
4-24 5-16 UIFSA-10 | Electronic Testimony Application | ||
Form 4-24a 5-16a UIFSA-10a | Support, Paternity, UIFSA--Order on Electronic Testimony Application | ||
4-25a | Child Support -- Motion to Vacate for Lack of Service | ||
4-25b | Child Support -- Affidavit in Support of Motion to Vacate for Lack of Service | ||
4-26 | Child Support –Order on Motion to Vacate for Lack of Service | ||
4-SM-1 | Stipulation for Child Support | ||
4-SM-2 | Information Concerning Filing of Objections And Rebuttal in A Proceeding Before A Support Magistrate | ||
4-SM-3 | Findings of Fact | ||
For interstate child support and paternity forms, see Uniform Interstate family Support Act (UIFSA) |
Apply for alimony through public services - procedure and instructions
Now many people are interested in how to submit this or that application through public services and get the necessary documents without going to the authorities.
Using an account on the Public Services portal, you can apply to the court for alimony online, reapply for alimony, or file a claim for a reduction in alimony through public services.
We tell you how to apply for alimony via the Internet, what are the difficulties, what procedures are provided for and what package of documents will be required to collect alimony. nine0003
How to issue alimony on the website of the State Service?
You can now apply for child support online. However, things are not so simple: it may be easier in your case to file for alimony after a divorce in the usual way - through the clerk of the court or through your legal representative.
The fact is that the Portal of State Services of the Russian Federation https://www.gosuslugi.ru/ itself does not provide an opportunity to file claims or remotely consider court cases. nine0003
The portal "Gosuslugi" does not allow filing lawsuits, but his account is used to enter other services
You can apply for alimony online using the special service GAS "Justice" (the state automated system "Justice") - this resource is specially created for filing documents with the court in electronic form.
In fact, filing for divorce and alimony through public services means using your account on gosuslugi.ru to enter other services. nine0003
To enter the GAS "Justice" requires an account from public services.
You can register for GAS "Pravosudie" separately, but the site will redirect you to the registration page in the Unified Identification and Authentication System (Unified Identification and Authentication System), that is, to the State Services portal.
When you log in, you will see a message like this
Important: The account in the ESIA is used to access many official services - data from the Pension Fund, tax authorities, courts, bailiffs, so you need to make a full confirmed record on the State Services. nine0003
Difficulties in going to court through the State Services
The collection of alimony through the State Services, as well as the filing of other appeals, requires some preparation.
1. Requires a full confirmed record on the State Services.
2. You need to obtain a qualified electronic signature (QES) in advance - purchase a certificate from a specialized certification center.
3. It is necessary to install a special program on the computer in advance - a means of cryptographic information protection (CIPF). There are several of them, the functionality is approximately the same. Upon receipt of the CEP certificate, the certification center informs which programs are needed. nine0003
Electronic submission of documents to the court is beneficial and convenient for lawyers or businessmen - those who often use such services.
4. Consideration of the case, even if you applied for child support online, will proceed as usual. The plaintiff and a representative must come to court, but the plaintiff may file a motion to hear the case in his absence. That is, electronic filing of a claim does not greatly speed up the process.
5. You need to write a statement of claim for the recovery of alimony in advance, sign it, then scan the claim and application documents. The GAS "Justice" system does not provide forms for filling out documents online, the applicant simply attaches electronic images of documents to the application. nine0003
Documents for the court for the recovery of alimony must be prepared in advance on paper and scanned
To summarize: all this requires time and money for preliminary preparation, so not everyone can apply for alimony through public services and it is not always faster than the traditional way.
Electronic filing of documents with the court is beneficial and convenient for professionals (lawyers and businessmen) who need to use such services frequently. And for citizens who go to court once in a lifetime when collecting child support, it is easier to use traditional methods of filing an application. nine0003
If you need to file for non-payment of child support quickly and you don't have a CEP, our lawyers can help you file the traditional way or use your CEP as a representative in the case.
Apply for child support online through public services: pre-training
Before applying for alimony through public services, it is necessary to collect a package of documents, draw up an UZ and CEP:
- Create a verified account on the portal www.gosuslugi.ru.
- Obtain a qualified electronic signature on a special medium.
- Prepare a statement of claim to the court (or an application for the issuance of a court order).
- Collect a package of documents-applications to the claim.
- Scan all documents.
- Send a claim with a package of documents to the defendant by registered mail with acknowledgment of receipt. nine0067
- Wait for the notification to return and scan it.
So, before filing a claim online, you need to prepare a package of documents and obtain evidence that a copy of the claim has been sent to the defendant - this is a duty assigned by law to the plaintiff.
Apply for child support through public services: step by step instructions
Now we will tell you how to proceed if you have everything you need to apply for child support online: nine0003
1. Go to the portal GAS "Pravosudie".
2. Select "Submit a request" or "New request".
3. Select the type of legal proceedings "Civil proceedings".
4. Select "Statement of Claim" or "Statement for issuance of a court order".
nine0002 5. Fill out the application form and attach proof documents (certificates of marriage, divorce, birth of a child, etc.).
You need to select the “Personally” method of appeal, then select a specific court from the pop-up list, attach the claim under the “Substance of the application” button, attach scans of evidence documents under the “Appendices to the application” button.
You do not need to attach a receipt for payment of the state fee, since the plaintiffs in cases of alimony are exempt from paying the state fee when filing a claim (the fee will be collected at the end of the proceedings from the losing party). nine0003
Claimants in cases of alimony are exempted from paying state duty when filing a claim.
6. File a claim for alimony using the CEP (click "Create an application").
To file a claim online, you also need a properly drawn up statement of claim and supporting documents in the case - our lawyers will help you quickly prepare the required package of documents.
nine0008 How to get a verified account on the State Services portal?There are 3 types of accounts (UZ) on the State Services portal:
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simplified
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standard
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qualified.
The largest volume of services, including the ability to log in to the websites of government agencies and submit documents electronically, is provided by a complete (confirmed) UZ. nine0003
A confirmed UZ makes it possible to apply for registration of a foreign passport, obtaining maternity capital, certificates of registration of an individual entrepreneur or legal entity, sign up for registration of vehicles, marriage, an appointment with a doctor, etc.![]()
It will not be possible to confirm the UZ immediately on the site. First you need to fill in all the required fields on the portal, and then go through the confirmation procedure.
There are 4 ways to validate an ID: nine0003
- Contact one of the special service centers that deal with data confirmation. You need to have a passport and SNILS with you.
- Order an identity verification code from the profile by Russian Post. From there, a registered letter with a code will come by mail, after that you need to enter these data in the appropriate fields of the registration form and complete the registration process;
- Confirm UZ through the bank. This can be done in a mobile application or in the personal account of some banks in which you have opened accounts; nine0067
- Use a Qualified Electronic Signature (QES).
So, the process of confirming the UZ takes a certain time.
Types of electronic signatures
An electronic signature (ES) is needed to confirm the authenticity of electronic documents sent online. From a legal point of view, any ES confirms the following information: this document / letter was written by such and such a person at such and such a time and after that the document did not change. However, not all types of ES can ensure the reliability of all this information. nine0003
There are several types of EP:
Simple | Unskilled | qualified |
It is a login and password from an account on any service, from an email box. It is believed that letters and appeals sent from this address are sent personally by the owner. nine0003 But this is the most unreliable type of signature (vulnerable to forgery), it is not used for significant and official documents. A simple signature cannot guarantee that the document was written personally by the owner and that the content of the appeal has not changed since it was sent. | It is a specially generated file with numbers, which is attached to an electronic document. nine0002 It is created with the help of special programs - means of cryptographic information protection (CIPF). Such programs must be certified by the FSB of Russia.Such signatures can be created using free services. They are used within companies, as well as between counterparties in contractual relations for the security of document management. Such signatures are created by commercial companies and are used by agreement between the persons exchanging documents. nine0003 The state does not recognize unqualified signatures, since it does not have control over their production and issuance. | It is a specially generated file with numbers, which is attached to an electronic document. It is issued in special certification centers that have been certified and accredited by the Federal Security Service and the Ministry of Digital Development. The CEP certificate is issued for a period of 1 year. QEP is valid during this time. nine0003 The CEP differs from an unqualified signature only in that it is issued and executed in special organizations controlled by the state. Certification centers verify the identity of the citizen and his personal data, so the signature issued by them is considered reliable. |
For official applications to state bodies, only a qualified electronic signature is used.
As for the unqualified signature (NEP), they are accepted in official instances if it is established by the rules of a particular organization. For example, when working with mobile applications of banks, entering a code received via SMS is equivalent to signing a document. nine0003
Of the government agencies, at the moment, only the Federal Tax Service (FTS) itself generates an ES on its website - you can get a signature without visiting the tax office. In the future, this signature is valid when resolving any issues with the Federal Tax Service (application for a tax deduction, complaint).
How to get a qualified electronic signature?
To do this, you need to contact a special certification center for issuing ES keys. They are in every subject of the federation. nine0003
A certification authority is a commercial organization that has received a certificate for working with cryptographic data protection tools and has been accredited by the Ministry of Digital Development, Communications and Mass Media of the Russian Federation.
Citizens can apply for a CEP certificate through the MFC, legal entities and individual entrepreneurs must contact the certification center directly.
to apply for a CEP, you need a passport, a certificate of TIN and SNILS. nine0015CEP can be recorded on different media, which must be purchased at a certification center:
- token - specialized software that requires a password to work with it, looks like a flash drive, is needed to enhance information protection;
- Smart card - similar to a standard bank card;
- Flash - a small device with a USB connector and a memory card for storing information, a simple option without additional protection; nine0067
- SIM card - a device from a mobile operator with a pre-installed Java application
External media for EDS (photo from Wikipedia)
Usually, all external media is called a "token".
Although the token itself for EDS is one of the types of carriers. The token is the most reliable carrier, since to use it you need to enter an activation code, which is issued to the owner in the certification center. Therefore, if the carrier is lost, another person will not be able to use the EDS. nine0003
Other media are less reliable: EDS via a SIM card in a phone or on a regular flash drive is opened to anyone.
a certificate is required to work with the EDS.In addition, an EDS certificate is also needed to certify documents. This is a certain set of bytes, outwardly it is an electronic and paper document that confirms the connection of an electronic signature with its owner. For enhanced ES, a qualified certificate is required. nine0003
The certificate confirms that the owner has a key pair - a public and private ES key. Public key - a visible set of characters that will be displayed in the ES stamp on the document.
The private part is created by means of encryption, is not visible to the user, and is verified through special ES authentication programs.
working with the CEP is quite simple, but you need to allocate time in advance for its designWorking with the CEP is quite simple, but you need to allocate time in advance for its design. In addition, this is a paid service. Ordinary citizens who need to submit documents to the court one-time and who do not actively use the services of obtaining electronic documents for business or personal purposes, such a waste of time and money is unprofitable - it is easier and cheaper to contact a lawyer once. nine0003
Important! You cannot transfer the signature to another person, and in case of loss, you must immediately inform the certification center where the signature was issued - he will be responsible for all documents signed on behalf of the owner.
Filing an application to the Magistrate's Court through the State Services
If you want to claim child support in a simplified manner by issuing a court order for the recovery of child support, then the application must be submitted to the justice of the peace.
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The procedure for submitting documents to the Magistrate's Court in electronic form is regulated by the Order of the Judicial Department under the Supreme Court of the Russian Federation of September 11, 2017 N 168 "On approval of the procedure for filing documents in electronic form to justices of the peace, including in the form of an electronic document."
The electronic signature is attached as a separate file.This document describes the requirements for files that are sent to the court - section 2.2. and 2.3. Order. In particular, the electronic signature is attached as a separate file (clause 2.3.5.). nine0003
Order
Order of the SD of the Armed Forces of September 11, 2017 No. 168
Download
Sample Application for a Court Order
In simple typical situations, alimony can be collected under a simplified procedure - through a court order.
If the child's birth certificate contains records about the father and mother, the spouses are divorced, then you need to write an application for a court order, attaching copies of passports, birth certificates, marriage and divorce. nine0003
The order is issued within 5 working days. The defendant may contest it within 10 days. If he fails to do so, the order will take effect.
It must be presented for collection to the bailiff at the place of residence of the defendant.
Sample Application
Application for issuance of a court order for the recovery of alimony for a minor child
Download
Applying to the District Court via the Internet
A claim for the recovery of alimony is filed with the district or city court at the place of residence of the defendant (future payer).
The procedure for submitting documents to courts in electronic form is regulated by the Order of the Judicial Department at the Supreme Court of the Russian Federation of December 27, 2016 N 251 “On approval of the procedure for filing documents in federal courts of general jurisdiction in electronic form, including in the form of an electronic document”.
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Sections 2.2. and 2.3. The Order contains requirements for documents, section 3 describes the application procedure step by step. nine0003
Order
Order of the SD under the Armed Forces of the Russian Federation dated December 27, 2016 No. 251
Download
Sample claim for the recovery of maintenance for minor children
When submitting documents via the Internet, the same rules for drafting and filing a claim apply as in ordinary legal proceedings.
A statement of claim for the recovery of alimony is filed if the defendant contested the court order. Or in other difficult cases, when additional circumstances need to be proved (the defendant hides income, additional expenses for the child are needed, an application for deprivation of parental rights, an application for the recovery of alimony for the past period, etc.) is filed at the same time. nine0003
A claim for the recovery of alimony must be filed in the courts of general jurisdiction - district or city.
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Sample Application
Sample statement of claim for the recovery of alimony for a minor child
Download
Conclusion
Let's summarize:
- Only those citizens who already have a full account on the State Services portal and a qualified electronic signature can apply for alimony through public services; nine0067
- Consideration of the case on the recovery of alimony (or on the issuance of a court order on the recovery of alimony) in court will be carried out in person, according to the usual procedure;
- Online filing of documents does not always simplify and speed up the procedure - remote and electronic justice technologies are still developing in Russia;
- For those citizens who do not have a CEP, it is irrational to deal with registration for the sake of one claim - it will be faster to submit documents in paper form; nine0067
- The collected amounts of alimony do not depend on the method of filing documents, but on the quality of the claim and evidence drawn up, therefore it is always better to prepare a package of documents with a lawyer.
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FAQ
Is it possible to issue alimony in marriage through public services?
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Yes, you can collect child support while being married, and after a divorce, and without getting married. Applying through the State Services in this case is just a way of submitting an application to the court. This is available to those who have already issued a full account on the State Services portal and have a valid qualified electronic signature. nine0003
Can I sue child support through mos.ru?
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An application to the court for the recovery of alimony is submitted on a special portal - GAS "Pravosudie". Gosuslugi and mos.ru will simply be redirected to this site, and you can enter there using your Gosuslug login and password. You can log in to mos.ru through your Gosuslug account or create a separate account. If there is a UZ only for mos.ru, then you will not be able to log in to the Pravosudie GAS.
nine0003
In which regions is it possible to file for child support online?
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There are no restrictions on subjects of the federation. Any citizen of the Russian Federation who has a verified account on the State Services portal and a qualified electronic signature can send an application to the court in electronic form. If the courts refuse to accept the application, then this is illegal and contradicts the Order of the SD under the RF Armed Forces dated December 27, 2016 No. 251. Such actions must be appealed. However, in the case of magistrates' courts, such failures are due to the lack of the necessary equipment and software. Formally, you will be right, but you will lose a lot of time on such an appeal. It is better to contact a lawyer and simultaneously file a claim in the traditional written form. nine0003
Is it possible in Tyumen to apply for alimony through the State Services?
+
The ability to collect alimony remotely does not depend on the subject of the federation.
It is necessary to issue a full account in the ESIA (Gosuslug portal) and obtain a qualified electronic signature. Please note that the case will still be heard in court.
≻ Apply for child support online • prepare a ready-made lawsuit in court for child support for 1, 2, 3 children in Ukraine 2022
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6.6. The use of photographic and other images posted on the Site without the permission of Smart Consulting LLC / other copyright holder is prohibited.
6.7. Protection of personal non-property and property rights of subjects of copyright is carried out in accordance with civil, administrative, criminal legislation of Ukraine.
7. Personal data
7.1. When registering on the site and using the Services, the User provides information about himself, which The Contractor has the right to use to fulfill its obligations to User. Responsibility for the accuracy and reliability of the submitted data is borne by the User. nine0003
7.2. By posting your personal data, the User confirms that he does it voluntarily, and also that he voluntarily provides them to the Contractor for processing. When if the User does not agree with the above conditions, he should not use the Site.
7.3. By providing your personal data, the User gives the Contractor his voluntary consent to the processing and use of your personal data in accordance with the Law of Ukraine dated "On the Protection personal data" (hereinafter referred to as the "Law"), for the purposes specified in the Agreement.
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7.4. If the User does not wish, in order for his personal data to be processed, he must apply in writing to the Contractor with an Application written in any form. In that case, all the information received from the user is deleted from the Contractor's database, which makes it impossible to continue providing services to the User.
7.5. The executor only processes those personal data of the user that were posted by him on the Site. The user's personal data is processed using software and hardware and technical means of the Site. nine0003
7.6. The purpose of processing personal user data is the compilation of the Site User Database for ensuring the operation of the Site and the subsequent provision of services User Executor.
7.8. The contractor undertakes not to disclose information received from the user.
7.9. The parties acknowledge that as a result of a malfunction of the site, a virus or hacker attack, technical malfunctions and other circumstances, the user's personal data may become available to others.
The User understands and agrees that will not make any claims against the Contractor in this regard. nine0003
7.10. The owner of personal data is "Smart Consulting" LLC. Personal data is stored in automated systems and on paper carriers of Smart Consulting LLC for its address.
8. Privacy policy
8.1. Personal data - information or a collection of information about an individual who is identified or can be be specifically identified.
The company collects data obtained from users in the course of interaction with them and our products. Users provide some of this data directly, and some of it The company receives by collecting data on interaction with users and their interactions with our products. nine0003
That what data we collect depends on the context of your interaction with company, on the options you choose, on the products and components that you are using. We also receive some user data from third parties. sides.
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If you use or intend to use the Company's services, we may ask you to provide personal data. You can decline a request for providing your personal data. For the operation of the Company's products certain personal data is required. If you have refused to provide the data required for operation of a product or service, some features or services may not be available to you not available. Similarly, if we need to collect personal data in in accordance with the law or for the preparation of documents, and you do not provide data, we will not be able to conclude a contract. nine0003
When a customer uses trial product versions (if any) or will receive support or professional services for such products, the Company collects data for providing services and ensuring optimal communication with the client. For example:
• if the client interacts with sales representatives of the Company, we receive the name and contact details the client, as well as the nature (kind) of the client’s activities to ensure such interactions; nine0003
• if the client interacts with company support specialists, we collect data about devices and their use or report errors to diagnose and fix problems;
• if the customer pays for the products, we collect data for transaction processing;
• if the client receives a message from companies, we use the data to personalize the content of messages;
• if the client interacts with Company for professional services, we get the name and contact assigned contact details and use the details provided by the customer, to provide invited services.
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We are also constantly collecting general information when you visit our website. The process of collecting such data takes place with the help of cookies, as explained below.
8.2. Use of personal data
The company uses data that collects to provide you with an interactive experience.
In particular, we use the data for the following purposes:
• Providing our products, in including updates, security fixes and fixes shortcomings, and the provision of support. This also includes the transfer data necessary to provide services or perform external transactions. nine0003
• Improvement and development of our products. • Personalization of our products and recommendations. • Advertising, including including sending promotional messages, targeted advertising and relevant to you offers.
• Communication with you. We can use your personal data to contact you, for example, to tell you about changes to our services or to send you important messages and other similar communications relating to an order have been made by you and to contact you for the purposes, service-related bandages.
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We also use this data for conduct our business, including for performance analysis, fulfillment of legal obligations, the development of our employees and research.
For this purpose, we combine data collected in different contexts (for example, data on the use of two services or products of the Company) or received from third parties in order to provide you with more efficient, consistent and personalized products to make informed business decisions and other informed purposes. nine0003
8.3. Shelf life personal data
We store your data in accordance with with a corporate record retention schedule based on an internal schema classification, consisting of the available features of the Company's products, as well as classes and types of documents (templates).
We calculate storage times personal data in accordance with the following criteria:
• the duration of the temporary the period necessary to achieve the objectives that were the basis for the collection such data; nine0003
• stop using our products by you;
• duration of temporary the period during which the preservation of documents with your data (entered by you) is appropriate to demonstrate that we have complied with our obligations;
• any statute of limitations, within which claims may be made;
• any period of storage, provided by law or recommendations of the regulatory body;
• existence of any disputes, associated with such data.
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8.4. Reasons for disclosure of personal data
We disclose personal data from your permission or to conduct transactions or provide invitees or products authorized by you. We also disclose data affiliates or departments controlled by the Company; contractors working from our name; required by law or to protect rights in a judicial process; to protect our customers; to protect people's lives; for supporting security systems of our products; or to protect the rights or property company and its clients. nine0003
It may happen that we provide general non-personally identifiable information about our visitors (for example, the percentage male and female website visitors) advertising agencies, business partners, sponsors and other third parties to customize or expand content and advertising on our site for our consumers.
8.5. Access to personal data and manage them
You can manage your personal data that the Company has received and exercise your rights to protect personal data by contacting the Company or using various the means we provide for this.
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In some cases, access to your personal data or their management is limited in accordance with the law. How personal data is accessed and managed also depends on from the product (service) you are using. For example, you can:
• monitor usage data used to receive targeted advertising from the Company by visiting unsubscribe page;
• choose how you want receive advertising and information materials from the Company: by e-mail, by phone or regular mail; nine0003
The company notes that not all personal data that is being processed can be accessed or manage them using the tools mentioned above. If you would like to view or set up personal data processed by the Company, to which it is impossible access through the above means or directly through the products (services) that you use, you can always contact the company, by sending the corresponding sheet to the mail.
8.6. Protection of personal information
The company provides protection personal data about the client that it possesses in accordance with legislation of Ukraine on the protection of personal data.
Company takes appropriate measures to ensure the security of personal customer information from loss, misuse, unauthorized access, disclosure or modification. However, the method of information transfer and the method its storage on the Internet cannot be completely secure, so The Company does not guarantee the absolute security of personal information. nine0003
Collection and use of information not is personal
The company also collects data that does not directly point to a specific person. We can collect, use, transfer and disclose such information for any purpose. Here are some examples of what information that is not personally identifiable The company collects and uses
We may collect this information as unique device identifier, link source address, location, in which the company's service is used. This helps us better understand needs of users and offer them more suitable products, services and advertising. nine0003
We may also collect information about what users are interested in on our site and when using other our products and services.
This information allows us to provide customers with more useful information, as well as to understand which sections of the website, products and services are in high demand. In the context of this Privacy Policy aggregated data is treated as information, not personal.
We may collect and store information about how you use our services, including search queries. This information may be used for relevancy purposes. the services we provide. Such information will not be associated with your IP address, except in some cases where it is necessary for ensure the quality of the services we provide over the Internet. nine0003
When information is combined, it is not personal, with personal information, the combined data will be considered personal until they remain united.
8.7.Cookies
Like many other companies, we We use cookies on our website. Cookies are small text files placed on data storage devices that are read by the web server in the domain in which they were created.
We use cookies and similar technologies to store and support your activities and parameters for logging in, providing relevant advertising, combating fraud, analyze the performance of our products, and comply with other lawful procedures. nine0003
Cookie technology does not contain personal information and cannot in any way configure your system or read information from your hard drive. Also for placing cookies, collecting information about the use of products and their effectiveness, web beacons are used. Our websites may use web beacons or similar technologies third party service providers.
Some of our messages email we use "click-through URLs" associated with materials on the Company's website. nine0003
When customers click on such links, they go to the landing page of the website through a separate web server. We track data about these transitions as they help us determine the most popular topics and evaluate the effectiveness of interaction with customers.
If you wish to opt out of such tracking, please do not click on text or image links in the message.
Many different products are available to you to manage the data collected by cookies, web beacons and similar technologies. For example, you can use the controls in web browser to limit the use of cookies by websites and cancel permission to use them. nine0003
In addition, the site may contain links to websites operated by the Company.
8.8. Technical equipment of the pages site may include modules:
• Payment service liqpay (https://www.liqpay.com), managed from the office of PUBLIC JOINT STOCK COMPANY "COMMERCIAL BANK" PRIVATBANK "(49094, .. Dnepropetrovsk, st. Embankment of Victory, 50, office 32009100400 in the Regional management of the NBU, MFO 305299, registration certificate: No. 02800016, license of the National Bank of Ukraine No. 22 dated 04.12.01)
This module receives / transfer of funds from clients using the LIQPAY web interface.
Responsibility for conducting transactions, collecting and maintaining personal information is carried out by JSC "COMMERCIAL BANK" PRIVATBANK ".
• Social network Facebook, Instagram (facebook.com, instagram.com) managed from headquarters Facebook Inc, Facebook Corporate Office located at: Headquarters 1601 S. California Ave. Palo Alto, CA 94304, USA, phone: +1 (650) 543-4800
• Twitter Information Network (twitter.com), which is operated from the Twitter office, Inc. located at 1355 Market St, Suite 900 San Francisco, CA 94103, USA, phone: +1 (415) 222-9958;
• Youtube Social Forum (youtube.com), managed from the YouTube office, LLC, located at 901 Cherry Ave., San Bruno, CA 94066, USA, phone: +1 (650) 253-0000
These modules can be buttons account synchronization on the site, "Share" or, respectively, "Me like". If the visitor opened one of the web pages equipped with such plug-in, his internet browser will directly connect him to the servers Facebook, Instagram, Twitter or Youtube.
The plugin will send to the server data about which web pages of the site the visitor viewed. At using any functions of the plugin, this information will also be synchronized with the visitor's account on Facebook, Instagram, Twitter or YouTube. Learn more about data usage collection by networks Facebook, Instagram, Twitter or Youtube, as well as rights and protection options personal data in this context can be found in the section on privacy policy on Facebook, Instagram, Twitter or Youtube. nine0003
8.9.Third parties providing services.
In the process of work, we turn to other companies and individuals perform many functions. For example, providing consumer support, ordering in certain administration agencies promotional campaigns, data analysis. These agencies may have access to personal information if it is necessary for the performance of their functions, but they It is forbidden to use personal information for other purposes than that which set out in our Privacy Policy and we will require them to confidentiality.
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General information refers to such aspects such as the number of site visitors, what pages they visit, what information they are downloading, the type of browser and the operating system they are use, the name of the Internet service provider, and the like. When you visit our website, we automatically receive this information and summarize with similar data about other visitors. By collecting this information, we we analyze how best to adapt our site to the needs of visitors. nine0003
8.10 Search and artificial intelligence
Search based products artificial intelligence provide you with information and analyze, process and influence information, gradually learning and adapting.
9. Other conditions
9.1. The user understands and agrees that the Administration is not responsible for visiting and use of external resources, links to which may be contained on the Site. nine0003
9.2. The User agrees that the Site may post links to other websites that are not owned or controlled by Administration.
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Administration does not bear responsible for the content and accuracy of data posted on third-party websites. The administration is not responsible for the accuracy of advertising, in including advertisements posted on the Site. The contractor is not responsible for the consequences of the user entering incorrect information and / or election incorrect answers to questions and / or incorrect selection of the Document by the Client to form. nine0003
9.3. Responsibility of the Contractor to the Customer in the event that the latter claims / claims about indemnification as a result of non-provision and / or provision of services inadequate quality, which is confirmed in accordance with the current legislation of Ukraine, is reimbursed solely within the cost relevant services paid by the Customer.
9.4. The parties are responsible provided by the current legislation of Ukraine. nine0003
9.5. The parties are not responsible for violation of its obligations under this Agreement, if it did not occur through their fault.
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