How to find my child benefit number

Child Benefit: general enquiries - GOV.UK

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Ask HMRC online

Ask HMRC’s digital assistant to find information about:

• claiming Child Benefit
• the High Income Child Benefit Tax Charge
• any change of circumstances for you or your child which may affect your claim

Ask a question about Child Benefit

Send a general enquiry about your Child Benefit.

You can also find out how to report changes that affect your Child Benefit, to tell the Child Benefit Office about any changes to your family life.

Check when you can expect a reply from HMRC

Find out when you can expect to receive a reply from HMRC to a query or request you’ve made.

If HMRC needs to contact you about anything confidential they’ll reply by phone or post.

Phone

Call HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

You’ll need your National Insurance number.

HMRC can only discuss your claim with you or someone you have authorised as your representative. A partner or someone else can get general advice but they must be authorised to discuss a claim.

Before you call

This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not already have a personal tax account, you can set one up.

When you call

This helpline uses speech recognition software, so you will be asked why you are calling HMRC. Try to answer with short phrases and words, for example:

• ‘change my address’
• ‘question about claiming Child Benefit’
• ‘I can no longer claim Child Benefit’

If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support.

You can also use Relay UK if you cannot hear or speak on the phone: dial 18001 then 0300 200 3100.

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays.

You can also find out information in:

• the official HMRC app
• your personal tax account or business tax account using HMRC online services

HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.

Find out about call charges

Post

Write to HMRC for information about eligibility, claiming and stopping Child Benefit, changing your personal details and making a complaint.

HM Revenue and Customs — Child Benefit Office
PO Box 1
Newcastle upon Tyne
NE88 1AA
United Kingdom

If you’re sending a complaint, write ‘complaint’ on the envelope.

How do I claim Child Benefit?

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Home > > > How do I claim Child Benefit?

Child Benefit is money paid to parents or other people who are responsible for bringing up a child.

1. 1. What is Child Benefit?
2. 2. Can I get Child Benefit?
3. 3. How much Child Benefit will I get?

1. 4. How do I claim Child Benefit?
2. 5. How do I challenge a Child Benefit decision?
3. 6. High income Child Benefit Tax Charge

How do I claim Child Benefit?

You should claim Child Benefit as soon as you have registered the birth of your child or if a child comes to live with you.

Download a claim form from the HM Revenue and Customs (HMRC) or phone the Child Benefit Office for a claim form:

Telephone: 0300 200 3100
Textphone: 0300 200 3103
Welsh Language: 0300 200 1900

What documents will I need to claim Child Benefit?

You must give evidence of your child, for example, a birth or adoption certificate. You should also give your national insurance number. If you do not have a national insurance number, send in the claim form anyway to save delays. You may also be asked for proof of your identity such as a birth certificate, passport or driving licence.

When will my Child Benefit claim begin?

Child Benefit can be backdated for up to three months if you would have been entitled to it earlier. It does not matter why your claim is late. Request this when claiming.

Change of circumstances

You must report changes in your circumstances which might affect your entitlement to this benefit.

Reviewed: May 2022

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FAQ

What should I do if I make a mistake while filling out the application?

If you made a mistake when filling out the application, the fund, without making a refusal, will return it to you for revision, which takes 5 working days.

What is the procedure for providing this benefit? What documents and where should the parent send in order to receive the payment? Does the employer participate in this process?

To receive benefits, you only need to submit an electronic application through the State Services portal or contact the client service of the Pension Fund of Russia at the place of residence, you can also apply through the MFC. nine0003

You will need to provide additional information about income only if the family has military, rescuers, police officers or employees of another law enforcement agency, as well as if someone receives scholarships, grants or other payments from a scientific or educational institution.

Can I receive benefits only on the Mir card?

Yes, the new payment will be credited to families only on Mir bank cards. It is important to remember that when filling out applications for payment, it is the details of the applicant's account that are indicated, and not the card number. nine0003

How long does it take to receive payment after applying?

Consideration of the application takes 10 working days. In some cases, the maximum period will be 30 working days. If the payment is denied, a notification of this is sent within 1 business day.
Funds are paid out within 5 working days after the decision on the purpose of the payment is made. In the future, the transfer of funds is carried out from the 1st to the 25th day of the month following the month for which the allowance is paid. nine0003

How do I get benefits?

In most cases, when applying for a payment, you only need to submit an application through your personal account on the State Services portal, in the PFR customer service at the place of residence or at the MFC. The Fund independently collects information about the income of the applicant and his family members as part of the program of interagency cooperation.

You will need to submit documents only if one parent (guardian, trustee) is a military, rescuer, police officer or employee of another law enforcement agency, as well as if someone in the family receives scholarships, grants and other payments from a scientific or educational institution . nine0003

When applying in person, you will need to present an identity document.

Reception at the PFR client services is carried out by appointment. Appointments can be made on the Foundation's website. The service is available to all citizens, including those not registered on the Unified Portal of Public Services. To do this, on the main page of the website of the Pension Fund of Russia, select the "Citizen's Personal Account" item. At the bottom of the page, in the blue field, click on "Make an appointment".

Who is entitled to the monthly payment? nine0003

The payment is assigned to low-income families raising children from 8 to 17 years old, subject to the following conditions:

• monthly income per person in the family does not exceed the regional subsistence minimum per capita;
• family property does not exceed the requirements for movable and immovable property;
• the applicant and children are citizens of the Russian Federation permanently residing in the Russian Federation.

A parent, adoptive parent or guardian of a child can apply. nine0003

From what date can I apply for the payment?

You can apply from May 1, 2022 and anytime thereafter.

Payment is established for 12 months, but not more than until the child reaches the age of 17 years.

Can I receive payment via Russian Post?

Yes, you can. To receive money through the post office, you need to mark the appropriate item in the application for payment, as well as indicate the address of the recipient and the number of the post office. nine0003

Can I receive a payment if I already receive child support for single parents aged 8 to 17?

Yes, you can apply for a payment if, after calculating the average per capita income of the family, the new payment turns out to be more profitable in terms of amount, you will be assigned a new payment in an increased amount, that is, 75 or 100% of the regional subsistence minimum, taking into account the paid amounts of the previous allowance . In this case, the payment of the previous benefit will automatically stop.

You submitted an application before May 1, why is there still no payment? nine0003

According to the rules, applications for new benefits are processed within 10 working days. In some cases, this period may be longer, up to 30 working days. An extension of the period is usually necessary if the organizations did not submit information to the Pension Fund on time confirming the family's right to payment. If after this period there is no answer to the application, you should contact the Pension Fund. This can be done in person at the PFR customer service where the application was submitted, or by calling the PFR hotlines: www.pfr.gov.ru/contacts/counseling_center/reg_lines

What should I do if I receive a denial of payment due to property that does not actually exist?

In this case, you need to contact the PFR client service or an organization that can document the absence of property in the family's property. For example, in Rosreestr or the Ministry of Internal Affairs. Since it is such organizations that inform the Pension Fund about the presence of a family of this or that property. The document issued by the organization must be submitted to the client service of the Pension Fund at the place of residence. Pre-registration is not required for this. After confirming that the property does not own the property for which the refusal was made, the decision will be reviewed. nine0003

What to do if the payment is refused due to the lack of documents that were submitted to the Pension Fund?

In this case, you need to contact the branch of the Pension Fund, where the application was submitted, so that the specialists check the information again. To do this, you can contact the Pension Fund in person or by calling the reference numbers of the fund's departments: www.pfr.gov.ru/contacts/counseling_center/reg_lines.

When can I submit a new application if I am denied?

A new application may be submitted at any time after the reason for the denial has been resolved. There is no point in submitting a new application earlier.

Do I need to apply for a new payment if I am already receiving child benefit from 8 to 17 years as a single parent, but my income is still less than the living wage?

Yes. If the income of families who are already receiving allowance for children from 8 to 17 years as single parents still does not reach the living wage, they need to reapply and start receiving payment at an increased amount, i.e. 75 or 100% of the regional living wage instead of 50% as before. In this case, the payment of the previous benefit will automatically stop. nine0003

My son turned 8 in February 2022 will I receive benefits for this period?

No, the allowance is granted from the child's 8th birthday, but not earlier than April 1, 2022.

The Presidential Decree says that the allowance is established from April 1, if applications can only be submitted from May 1, then how to get money for April?

For applications submitted before October 1, 2022, the money will be paid for the period from April 1, 2022, but not earlier than the month the child reaches the age of 8 years. nine0003

This means that if a family applies for a new payment in the first days of May, then the first payment in May will be for two months at once - for April and May. If the family applies at the end of May, the allowance will be received in June immediately for 3 months - April, May and June.

Is it possible to receive benefits without Russian citizenship?

No

What payment details do I need to provide when applying?

The application must indicate the details of the applicant's bank account: the name of the credit institution or the BIC of the credit institution, the correspondent account, the applicant's account number. The payment cannot be transferred to the account of another person. If the application was submitted with another person's bank details, you can submit a new application with your own bank details. nine0003

Payment will be credited only to Mir bank cards.

Does the payment apply to children who are already 17 years old?

The payment is only for children under 17 years of age.

Monthly allowance for each child?

Yes, the allowance is paid for each child from 8 to 17 years old in the family.

The family has two children aged 8 to 17 years. Do I need to write an application for each child?

No, if there are two or more children aged 8 to 17 in a family, one general application is completed for each of them to receive a monthly payment. Two or more applications are not required in this case. nine0003

My application was returned for revision, how long will it take to process it?

The term for consideration of the application is 10 business days. In your case, it has been suspended. If the revised application is received by the Fund within 5 working days, its consideration will be restored from the date of submission.

What happens if I don't submit the revised application or documents within 5 working days?

In this case, the payment will be denied and you will need to reapply. nine0003

How can I find out if a payment is due or not?

When submitting an application through the Public Services Portal, a notification about the status of its consideration will appear there.

If the application was submitted in person at the client service of the Pension Fund of Russia or at the MFC, in case of a positive decision, the funds will be transferred within the period established by law without additional notice to the applicant.

In the event of a denial, the applicant will be sent a notice within 1 business day stating the reason for the denial. nine0003

How long is the payment?

The allowance is granted for one year and extended upon application. Its review takes 10 business days. In some cases, the maximum period will be 30 working days.

In 2022, applicants who lost their jobs after March 1, 2022 and are registered with employment centers are subject to a special calculation of average per capita income. Such applicants receive benefits for 6 months. After this period, you can apply for benefits again. nine0133