How to check your child support case

Customer Service | Division of Child Support Services

1-844-MYGADHS

The automated options are available at your convenience 24 hours a day, 7 days a week, 365 days a year without having to wait to speak to a child support agent.

Press 1 for DCSS then:
Press 1 to receive Automated Case Information, or
Press 2 to speak with an Agent, or
Press 3 for Outreach Services

Get Help by Phone

The Division of Child Support Services is excited to offer our customers a variety of self-service options available to you when you call our automated line: 1-844-MYGADHS (1-844-694-2347).

When you call - select Option 1 for DCSS. Then you will have several options as follows:

Press 1 and you will have immediate access to the following case information:

Payment information
Debit Card balance
Arrears balance
Court information including date and time
License suspensions
Your Individual Registration Number (IRN) for portal use

Press 2 and you will be transferred to speak with an Agent to obtain current case information.

Press 3 and you will be transferred to an Agent to speak with them about mobile app issues.

Get Help Through DCSS On the Go

Georgia is the first state to make a full-service child support mobile app available to its customers. The app allows customers to make child support payments, review their payment history, view scheduled appointments and receive notifications and alerts on important information regarding their cases.

Apple device

Android device

Get Help Online

The Customer Online Services Portal is an interactive Web site that empowers you, the customer, to give or obtain information about your case and find out about payments to your account. The Portal gives you convenient access to your case 24 hours a day. Your local library has a computer you can use if you do not have a home computer.

Get Reminders and Notifications

Would you like to receive an email when a payment is received on your account or be reminded of appointments? If so, please register for these Case Alert services on the Customer Online Services Portal. You are encouraged to sign up online. Call 1-844-MYGADHS (1-844-694-2347) if you need your IRN number or Client ID or if you have specific questions about your child support case. Customer service representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. except on state holidays and furlough days.

Request Information

Customers may also submit a Request for Information about their case using this email request. These requests go directly to the State Office where they are processed and distributed on a continuing basis. An email will be sent to you confirming receipt of your inquiry/request.

Custodial parents experiencing any issues with EPPICard

Understanding Child Support | Division of Child Support Services

The Division of Child Support Services (DCSS) will take the following steps to service your case:

Understanding Child Support Steps

Step 1: Open a child support case
Either parent can call our office at 1-844-MYGADHS (1-844-694-2347) to get information about how to open a case. Anyone who receives help from the Temporary Assistance to Needy Families (TANF) program or receives certain Medicaid benefits can get help from DCSS without having to apply. All others must complete an application form and pay a fee of $25. You may fill out an application online or you may download an application or you can request an application be emailed to you by calling 1-844-MYGADHS (1-844-694-2347).
Step 2: Locate the noncustodial parent (NCP)
To get a support order, establish paternity or enforce a support order, DCSS must know where the noncustodial parent lives and/or works. It may take several months to get child support if you do not know where the other parent lives or if the address is out of state. There is no guarantee the other parent will be found, but the more information you provide, such as the other parent's date of birth and social security number, the easier it will be.
Step 3: Establish paternity
Before a court can order child support and medical support, paternity must be established. If paternity has not already been established or paternity has been established but is being disputed, DCSS will order that a paternity test be conducted. Testing is done by buccal swabbing (saliva) or by drawing a blood sample. The test is more than 99 percent accurate.
Step 4: File a support order
A child support order is established based on the Georgia Child Support Guidelines, which considers the income of both parents and the number of children. Sometimes other factors may be considered.
If either parent can get medical insurance for the child at a reasonable cost, the court will consider that cost in deciding the amount of child support awarded. Usually, if the NCP can get health insurance at a reasonable cost, that parent will be ordered to obtain it for the child.
Step 5: Set-up payment
After a child support order is in place, the support amount will be deducted from the NCP's paycheck. State law requires immediate income withholding in most cases. This is an easy way for the NCP to make child support payments. It also provides the NCP with a record of payments made. If support payments are not deducted from the NCP's paycheck, they should be paid as directed in the court order. It is very important to keep records of the payments that are made.
The Fatherhood Program can help NCPs who have a case with DCSS and are unable to pay child support.
Step 6: Enforce the support order
When the NCP does not pay the full amount or does not pay at all, enforcement action is necessary.
If a parent does not obey a support order, he or she may be found in contempt of court. A contempt action may be filed against the NCP who fails to make support payments or does not maintain the required medical insurance. NCPs found in contempt of court may be fined, sentenced to jail or both. The judge may order the NCP who is unable to pay to be enrolled in the Fatherhood Program or in the Parental Accountability Court program. In addition to being enrolled on one of these programs, the NCP is still obligated to pay the full amount of current and past-due support.
The child support order may also be enforced through one of the following actions:
- Withholding child support from paychecks, unemployment or weekly worker's compensation benefits
- Intercepting federal and/or state income tax refunds
- Reporting the parent’s delinquent child support payments to the three credit reporting bureaus
- Suspension or revocation of a NCP’s drivers’, professional, occupational or recreational hunting or fishing licenses for their failure to pay child support as ordered
- Intercepting lottery winnings when they exceed $2,500
- Filing contempt actions in the superior court which may result in a jail sentence if the NCP is found to be in contempt of court
- Filing of liens to seize matched bank accounts, lump sum worker's compensation settlements and real or personal property
- Denial, suspension or revocation of the passport of someone who owes more than $2,500 in child support
Step 7: Review the order
Review the order.
Both parents have the right to ask DCSS to review a child support order three years after the order becomes effective unless a substantial change in circumstances can be shown for orders less than three years old. The request must be made, in writing, to the child support office handling their case. The review by the local office can result in a recommendation that the amount of support should be less, more or stay the same. Medical insurance may also be added to the order.

To obtain further assistance, you may contact the DCSS Communications Center at 1.844.MYGADHS (1.844.694.2347), or you may search for a listing of any local office by clicking here.

You may also chat with DCSS during normal business hours, Monday - Friday: 8 a.m. - 5 p.m. eastern time, except state holidays when the agency is closed.

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How to find out child support debt by last name - check child support debt online

There are several ways to see the amount of child support debt. To do this, you can contact the MFC or come to an appointment with a bailiff. In addition, you can find out the debt by last name via the Internet. To do this, you need to use the main website of the FSSP, the State Services portal or the State Payment service.

State payment

State payment online service offers the easiest and fastest way to find out the amount of alimony debt from yourself or another individual. The service does not require registration. To start checking:

Go to the State Payments website;
Enter the last name, first name and patronymic of the debtor, his date of birth and region of residence. Click "Check";

Next, enter the code from the picture and wait for the verification results.

The service will check the FSSP database and provide information about the amount owed by a particular person.

With the help of "Gosoplata" you can not only find out, but also immediately pay the debt using any bank card.

The service has the following benefits:

Instant payment of legal, tax and other debts;
Simple and intuitive interface;
Convenient mobile application;
Payment information is automatically transferred to databases;
All transmitted data is securely encrypted;
Payment receipt is sent to the payer's e-mail immediately after the payment is made.

FSSP website

To find out the debt for alimony through the official website of the FSSP, you need:

Go to the site at the link: fssp.gov.ru;
In the site menu, select the "Service" section, the "Database of Enforcement Proceedings" category;

Next, you need to fill in all the fields marked with an asterisk (*):
1. Territorial bodies;
2. Last name, first name;
Click the "Find" button to start checking. Next, the system will ask you to enter the code from the picture to confirm that the request is made by a person and not a robot.

If several debtors have the same first and last name, you need to enter the middle name and date of birth for a more accurate search.

As a result of the search, you will see a table where all the necessary information will be presented:

amount of debt and enforcement fee;
production number;
court order number;
territorial subdivision of the FSSP;
surname and phone numbers of the bailiff.

On the main website of the bailiff service, you can not only find out the debt for alimony, but also pay it. If necessary, you can pay the debt online through the State Services portal or generate a receipt and pay it through any bank.

Public services

To find out the amount of alimony arrears through the Gosuslug portal, you must first register.

Attention! The search for accruals is carried out according to the data from your personal account.

To see if you have a legal debt, log into your personal account and follow these steps:

Select the "Services" section, then the "Authorities" subsection and the "FSSP of Russia" category;

Next, open the "Territorial authorities" tab and select the name of the desired department from the list;

Select the electronic service “Providing information…”;

Next, select the service "Law Debt";

Click "Get Service";

You can pay your debt in several ways:

With any bank card;
Through Google Pay or Samsung Pay;
Using an electronic wallet WebMoney, Qiwi, Yandex.Money;
From a mobile phone account.

You can also generate a receipt and pay it at the bank or at the post office.

How quickly will an entry in the FSSP database be deleted?

If you have fully or partially paid the child support debt, the entry in the Database will be deleted or changed no earlier than 3-7 working days from the date of payment. This is due to the fact that first the funds go to the account of the bailiff unit, and then to the account of the claimant. It takes at least 3 days to process and transfer funds. If the workload is high, it can take up to 7 days to delete or change an entry.

If you have any additional questions, you can personally contact the territorial division of the FSSP. You can make an appointment for a personal appointment through the official website of the bailiff service - fssp.gov.ru.

Kontselidze Ednary Emzarievich Legal Expert

How to find out the child support debt by last name

Published: 03/22/2019

Alimony debt is formed in case of untimely/incomplete/lack of payment of alimony. Not always the debtor deliberately evades payment. In some cases, the reasons may be:

⦁ lack of information from the payer about the location of the recipient, or its change;

⦁ errors in the accounting department of the payer's employer;

⦁ unforeseen situations and other reasons.

In order to avoid unpleasant situations, especially before traveling abroad, it is better to check the child support debt.

There are two ways to find out the debt on alimony :

1. Personally, at the district bailiff's office.

2. Online via the Internet.

In order to find out the amount of the debt by the first method, you need to personally contact the bailiff department at the place of residence. You can find the address and other contact information on the website of the Federal Bailiff Service http://fssprus.ru/osp. You can read more about this in the article "How to find a bailiff".

In the district department of bailiffs, you can get a decision on the calculation of the debt by applying for it on the reception day with a document proving your identity. Only a participant in enforcement proceedings (a debtor, a recoverer, or a person acting on their behalf by proxy) has the right to receive such a decision.

There are several ways to check the child support debt online by last name.

1. Use the portal of public services of the Russian Federation https://www.gosuslugi.ru/10003

You will need to log in to the portal (a verified account on the public services portal is required), fill out an application electronically, wait for the application to be verified and registered, and receive response information in your personal account.

2. Use the Internet service to search for debts in the database of the Federal Bailiffs Service of Russia https://oplata-fssp.ru, which contains all the debts of citizens to the FSSP of Russia. You only need to enter your last name, first name, patronymic, date of birth, and indicate the region in which you live.

Undoubtedly, this method is the most simple and convenient. You will receive information immediately after the results of the check in the "Data Bank of Enforcement Proceedings". An additional advantage of this method is that you can immediately pay off the debt discovered during the check.

3. If you know the number of enforcement proceedings or a writ of execution, you can use them to find out the debt using the appropriate service on the FSSP website http://fssprus.ru/iss/ip.

In the "Data Bank of Enforcement Proceedings" on the site, it is also possible to search by the name of the debtor.

It is important to remember that the record of the debt in the "Data Bank of Enforcement Proceedings" of the FSSP will be deleted or changed (in case of incomplete repayment of part of the debt) within 3 - 7 days from the date of payment. Information about existing debts in newly initiated enforcement proceedings may also be entered into databases with a delay, so the presence of debts should be checked immediately before going abroad.

Restriction on leaving the Russian Federation is not the only trouble that can be encountered in the event of unfulfilled obligations on enforcement proceedings.